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Firstly, I have no problem with the ordering process and the email information provided at the time. Secondly, I am very pleased with the product. The installation is straightforward. The delivery process was, however, somewhat less than what I expected. 1. after ten days, I had not heard from you either by phone or email about the anticipated delivery date. 2. having telephoned you at this time, I was told the item had been delivered, but it had not. 3. you told me you would look into it and ring me back 4. you did not ring me back but sent an email with delivery anticipated in 2-3 days - no exact date given. 5. your delivery carrier then turned up without any prior notification. 6. your delivery process says- " Your order number is QS-941823 . As soon as your items are ready to dispatch, we will email you the shipping details, which will include Tracking Number and Carrier Company details". 7. We were not advised of the exact delivery date and time. 8. consequently, we were not at home. 9. My next-door neighbour (who is in his 80's) struggled to get it into his Garage, the item being fixed on a pallet and quite heavy. 10. My wife and the neighbour subsequently struggled to get it from his garage to my house! Overall, whilst I'm pleased with the product - the delivery process leaves much to be desired.
Reply By QS Supplies
We are sorry for the inconvenience caused to you. We would take this in note and take necessary against the person who was dealing with your order Thanks
good screen, although heavy I managed to install on my own.the bottom seal does not seal correctly, I am on my second seal but this does not seal properly in the corner.
Submit Your Questions 6 Questions Answered
Have a question about this item? Ask our technical team. We aim to reply within 72 hours.
Katie Asked :Does the basic version (fixed panel) swing in and out from the wall, or is it completely fixed?
Since the Nuie bath screen is barrel-hinged, it will swing both inwards and outwards.
Colin Asked :Is the glass clear and transparent or frosted or "cloudy"?
The glass of this screen is clear and transparent.
Alison Asked :Is this hinged or not, please?
Yes, it is barrel hinged so it will swing in and out.
Mitch Asked :Can you tell me how wide the fixed panel is?
The width of the fixed glass panel is 300mm approximately.
Mike Asked :I can't find the fixing instruction tab.
You can download the pdf by clicking the Technical button above, or use this link and paste in address bar: https://images.alt.qssupplies.co.uk/2016-11-2--5-14-40-794.pdf
Mike Asked :How many fixing points does the shower screen have on the vertical (hinge) side? We are tiling everything to understand whether we can change this for a new one without ruining the tiling in the future.
The complete installation instructions PDF is available; you can download it from the technical tab.
We will soon verify the details and add your rating appropriately.